FAQs

Is the Philippines part of the United States?

It used to be. Going back to the 1800s, the Philippines was part of the United States, until after World War II in 1946. Now the Philippines is an independent state but we maintain a mutual defense treaty. There are still hundreds of thousands of US Citizens living in the Philippines. Every year, over 600,000 Americans visit the Philippines. Manila is home to the only VA benefits office and health care clinic outside the United States. The United States still supports the Philippines in many ways. After a typhoon in 2013, the US provided $143 million in assistance, and another $26.4 million in ongoing support in Marawi. We have a strong trade and investment relationship, with $27 billion in goods and services traded (2016). The US is one of the largest foreign investors in the Philippines. Unlike other outsourcing countries (like India), the Philippines is a highly Westernized culture, closely linked to America. Almost all Filipinos learn English starting in Kindergarten. Filipinos watch American movies and television, and follow American sports. Road signs and billboards are all in English.

Is it Safe?

Completely. Actually, you’ll find that your onsite employees pose a greater security threat than our vetted RPs working under our strict security systems and protocols, under surveillance 100% of the time.

Do you have a guarantee policy?

Yes. If you aren’t happy for ANY reason within your first month, we’ll give you a full refund. Period.

Does this take jobs away from Americans?

No.

What if I don’t have time to train someone?

You don’t need to spend any time training your RP. First, RPs are already fully trained to do the general work in your industry and their jobs. Typically, they have several years of experience already performing tasks identical to your needs. More importantly, we’ve developed an easy, efficient and effortless way to on-board your new RP. Your RP will come on-board and up to speed seamlessly, effortlessly, painlessly, quickly and simply. You’ll be amazed at how quickly your RP will acclimate to your specific work patterns, procedures and habits. Your RP will be able to very quickly take over doing the tasks that take up so much valuable time

Can’t I hire someone on my own, for less money?

Yes. That’s true for all of your employees (or vendors or your accountant or lawyer), whether they’re working remotely or onsite. You can always find someone willing to work for less money.  But, you get what you pay for.  Using RPs already gives you a huge cost savings over onsite employees.  The cost of RPs is already so low, it doesn’t make sense to try to find an RP who is willing to work for even less money.  Instead, you realize huge cost savings with an RP, and you get someone who is top-notch (not someone who is willing to accept the absolute cheapest pay).

What if I don’t need someone full time?

Call us. We’ll figure out a way to make it work.

Isn’t it better if the employee worked in an office somewhere?

It is not uncommon for employees in rural and less developed countries around the world to commute up to two hours each way to get to a larger city with office buildings. Still, you have highly talented and intelligent people who want to live in the countryside with their family and less pollution and crime, for a better quality of life. Working from home allows them to spend that commuting time either working more hours for you or with their family. It’s not very different from America where so many people would love to be able to work from home, and where people want to move away from the big cities and enjoy the beautiful countryside, and not waste time just getting to work.

Can an RP do “such and such”?

Yes. 99% of the time the answer is yes. An RP can do almost anything. Ask yourself, “can I do the task with a computer and a telephone?” If the answer is yes, then an RP can do the task for you.

How can an RP help me?

They can do anything an in-house employee does, and more. They are equipped with multiple skills and are adept in the use of digital platforms. You can count on your RP to stay on top of your projects and tasks, from managing your emails and calendar to handling your social media accounts and so much more. By delegating tasks to your RP, you get more time to focus on your strengths and business development. Plus, you get more quality time for yourself, your personal interests, hobbies, and your family and friends.

How do I know that my RP is on task and being productive?

Our special software/technology takes random screenshots at least every three minutes of their computer screen. You can see exactly what they’re doing and how they’re spending their time. You can view an entire day in just minutes with rapid playback (like a fast movie) or view single screenshots if you prefer. If you’re the type of person who just wants to know at the end of the day that they got their work done and that’s all that matters, that’s okay too. Our internal team monitors their activities and performance. We measure and track how long they spend in each computer program, what websites they visit and for how long, even how many keystrokes and mouse clicks they generate per hour. We’re working on a beta system to track voice dictation, which is becoming increasingly popular among our ultra-efficient RPs.

Why should I choose RemoteProfessionals.com? What makes you different from all the other services out there?

We carefully screen and choose our candidates to make sure our clients get the best service possible. Our employees undergo a comprehensive training program to equip them with the necessary tools and know-how in managing client accounts. Our professionalism also sets us apart from the others. With us, you’re assured that your professional will not disappear on you or leave your work hanging. You don’t need to worry when your professional gets sick. We’ll provide a backup professional to take over while yours is out, to ensure your operations are not disrupted.

What’s the difference between a “Virtual Assistant” an “Executive Assistant” and a “Personal Assistant”?

Usually, nothing. Just different names used by different people. Now, ask us the difference between a “Virtual
Assistant” and Remote Professional. For starters, Caliber, Continuity, Convenience and Security.

Will this work for small/soloproneuers?

Absolutely, and probably even better as you can practically clone yourself with a RP.

Is it Safe?

Completely. Actually, you’ll find that your onsite employees pose a greater security threat than our vetted RPs working under our strict security systems and protocols, under surveillance 100% of the time.

Do you have security measures in place to protect my information?

Absolutely! We understand how important it is to keep client and company information secure.
RemoteProfessionals.com works with one of the premiere cyber security firms in the United States. They routinely audit all of our security measures against ever evolving security threats, and they periodically verify that all internal and client data is kept safe and confidential. All points of contact between RPs and our clients are encrypted and protected against hacking. In addition, random audits are performed to ensure all RPs are adhering to security protocols to protect your information.

How do you screen people?

All RPs go through a rigorous interview process.

Our Virtual Assistants go through a face-to-face interview with our HR and RP Managers first.  Then they are screened based on communication skills, attitude, and capacity to learn. We look for applicants who have the passion to excel and constantly learn new things. If they pass the initial interview, they are given a written exam to gauge their communication and technical skills. If they are from the Philippines, they are also required to submit a clearance form from the NBI (National Bureau of Investigation – similar to our FBI). The management team will then shortlist the applicants who pass this stage, conduct thorough background and reference checks, and only then do we inquire when you are available for the interview with the applicant.

What about Security? How do I know I can trust my RP?

Working with remote employees does need to be done the right way, especially in the beginning. But, that’s true when working with someone in the same office, in similar close professional relationship. We will show you how to build up trust slowly but surely over time before sharing sensitive information (such credit cards, bank statements). Common sense in business is required in all aspects of business, right? Virtual or not.

All of our employees sign Confidentiality Agreements, Non-Disclosure Agreements, and Employment Contracts. They bring these documents to be Witnessed and Notarized by local officials. You’ll quickly learn that as a people the Filipinos take honesty and integrity very seriously.

What if I’m nervous about sharing my passwords?

Don’t be. RPs will never know your passwords. We utilize popular password managers so you can “share” your password, without the RP being able to actually “see” the password. If you ever need to revoke access, a simple mouse click can revoke all the permissions so your RP will never be able to use any of your passwords again.

What about my banking and financial information (like Quickbooks)?

Yes, it’s secure. We can show you how your RP can handle your Quickbooks (or other accounting program), securely. We have figured out the way to do it, over the years. We have guidelines and protocols in place, on how to set up the relationship, so you don’t have to worry. They can reconcile your bank statements, enter your transactions, categorize your credit card charges, generate invoices or commission statements. Depending on your bank, they can even handle your deposits (without ever going to the bank). And, they won’t be able to steal your money or your financial identity.

Do you have a guarantee policy?

Yes. If you aren’t happy for ANY reason within your first month, we’ll give you a full refund. Period.

Does this take jobs away from Americans?

No.

Are there any ethical concerns related to hiring someone from overseas?

There’s no exploitation in business-task outsourcing when the outcome is a win for both parties in the deal. If you’re concerned about the ethics of paying for a full-time assistant to help you with your business activities, you can rest assured that no Filipino is going to feel less than satisfied with the income he or she will receive for providing the service. They are paid an above average salary for the services they provide with the added bonus of being home-based and more available to their family. In the Philippines, the family (as in grandparents, parents, siblings and children) and the ability to support it are fundamental elements in the hierarchy of personal needs. We even offer health insurance, retirement savings, stipends for private education for their children. These things are almost unheard of, except for with the best of the employers. Therefore, we attract the best talent.

What if I don’t have time to train someone?

You don’t need to spend any time training your RP. First, RPs are already fully trained to do the general work in your industry and their jobs. Typically, they have several years of experience already performing tasks identical to your needs. More importantly, we’ve developed an easy, efficient and effortless way to on-board your new RP. Your RP will come on-board and up to speed seamlessly, effortlessly, painlessly, quickly and simply. You’ll be amazed at how quickly your RP will acclimate to your specific work patterns, procedures and habits. Your RP will be able to very quickly take over doing the tasks that take up so much valuable time

What if I change my mind and I don’t need a full time person anymore? Or what if it doesn’t work out?

Just let us know.

What if the person quits after I spend time training them?

It’s highly unlikely that your RP will ever quit. Our RPs are screened for long tenures at their previous employers. We only hire people with established records of long-term employment. We don’t hire people who change jobs every year. And, while landing a job as RP isn’t quite as life-changing as winning the lottery, it is an amazing and life-changing event for people; and they aren’t likely to give it up. As a side note, one of the reasons we can attract such highly qualified and dedicated employees is because we offer such great job security. Employees are willing to leave good jobs, to come work with us not only because of our reputation but because they know it will be an opportunity that will last years (not months). We promise them that even if something doesn’t work out, we’ll give them at least 30 days severance. That’s more than most Americans get. But, don’t worry. You won’t have to pay that. We would take care of it (although it’s never actually happened before!). We’ll either reassign the employee to another client, or cover the severance. This is part of the reason employees are readily willing to promise to give us/you at least 30 days notice in the rare instance they would have to resign. Even then it would only be for serious reasons (like a serious illness or death in the family). Our people are the kind of people who take seriously the promises they make, and they know we are too!

Can I change RPs if needed?

Yes. Just tell us why you’re not happy, and we will help you resolve the issues or assign someone else to work with you. And, remember our Guarantee: “If you aren’t happy for ANY reason within your first month, we’ll give you a full refund. Period.” And, you can cancel anytime, without obligation.

Is this even legal?

Yes, it sure is. 100%. There are no payroll taxes, no Medicare, no Social Security, no Unemployment Taxes, no Pension Plan obligations, no 1099s (except one to us). We handle all of the complicated issues of taxes and IRS reporting, according to the terms of the Income Tax Treaty between the United States and the Philippines, signed by President Ford in 1976 and made effective in 1982.

This sounds too good to be true.

I know. Right?! But it’s not. Ask any of our existing clients. You’re just a little late to the game. Fortune 500 companies have been doing it for years. Now it’s time for small- and medium-sized business, even entrepreneurs and solopreneurs to realize the benefits of the global economy and how far technology and communication have come.

I already have an Assistant.

Don’t worry. Your assistant will love adding an RP. In the same way that your current assistant leverages your time, an RP can leverage your assistant’s time. Your assistant will have free time to work on more valuable tasks for you and contribute more to the bottom line and income-generating and profit-producing activities. Your assistant shouldn’t be worried about losing their job, when you hire an RP. They should be thinking of it as an opportunity for them to get a promotion. They’ll be able to handover to the RP the mundane, boring parts of their job, and focus on the more valuable, more interesting parts of their jobs. And, they’ll be able to take on new responsibilities and roles, and expand their scope. Hiring an RP doesn’t (necessarily) mean firing your existing assistant. If your only goal is cost savings, well, then, yes, hiring an RP can do that. A RP could replace your current assistant, and do all the same work, for about 60% less overall cost. However, after seeing the leverage that an RP can offer their current assistants, none of our clients have ever fired their original assistants. They’ve always made their current assistants more valuable and more capable of handling more things and taking on bigger roles in the organization.

What if my projects require multiple skill sets?

It all depends on the diversity of skill sets you require. For instance, if your RP is an assistant for your daily operations, we may need to find you an additional Professional for a drafting or accounting project.

Can one RP really do everything?

It depends. We have people who are pretty good at doing many different tasks. We also have people who are experts in one or two particular job functions. In this sense, an RP is no different than other employees.

What if I tried using a “Virtual Assistant” before, and it didn’t work out?

You’re our perfect client! You can appreciate the beauty of what we have here, what we’re offering, our expertise, our program, our service. The people who have tried hiring “virtual assistants” on their own, paying less money, are the clients who value our services and our RPs the most. They understand, know and appreciate the difference between a VA and an RP. Let us show you the distinction between a VA and an RP.

Will my customers have a hard time understanding my new employee?

No. While they might hear a slight accent, it should be like someone from New York talking to someone from South Carolina. Fun and interesting at first. But, then hardly noticeable after a minute.

Will my customers know my RP is not in my office?

Only if you tell people.

Will my customers be able to tell my employee is working remotely?

No.

Is this “off-shoring” or “outsouring”?

Basically. We help you do what Fortune 500 companies have been doing for a decade. Fortune 500 companies figured out a long time that they could hire cheaper labor and get high quality work, by capitalizing on the disparity in the cost of living between the United States and the Philippines. Now, we can help you too take advantage of this. No longer is it only for Fortune 500 companies.

Will my RP be working with several clients at once?

No. Your RP works exclusively for you, and only you. They don’t work for multiple clients. Their attention is always focused 100% on your work.

Why are you so confident you can help me succeed?

Because we’ve failed so many times! Frankly, in our early days of using RPs, we made every mistake you could possibly make. But, we learned from each experience, and that means you don’t have to. We’ve developed a system that ensures you will succeed with your new RP.

Didn’t companies try having employees “work from home”, and it didn’t work?

Yes, but this is different. Back then managers didn’t have the technology we have today, and they had no way of knowing whether employees were working or sleeping on the job; and the technology didn’t exist for employees to effectively communicate and collaborate. We couldn’t see what the employee was working on every single minute, like we can today. Things like GoogleDocs, Dropbox and GoToMeeting hadn’t been even invented yet. Video conferencing was still science fiction. Internet speed crawled compared to today. Today, even the cheapest home Internet plan is almost 100 times faster than the Internet in the early days. Nowadays, Fortune 500 companies have offices all around the world working together and collaborating on projects. Those employees don’t have to be all in the same office. They can work together, even though they’re in separate locations. One can be at headquarters in New York, while others are in regional offices. And it works! We can show you to how to make it work for you too.

How do you find such good people?

Through our relationships with recruiters and organizations located locally in several countries, we have access to over 200,000 workers actively looking for work. However, at this point, we don’t have to search anymore. Every day we receive requests from people wanting to apply for one of our jobs. Friends tell their friends and former colleagues about it. We have developed such a reputation as one of the best places to work, that people are clamoring to work with us. We treat our people well. We pay them well. We give them valuable benefits that they appreciate like health insurance or tuition for their children to attend special schools and even retirement programs. Some people treat offshore labor as second-class citizens. We do the opposite. Their happiness and gratitude shows up in the quality of the work they do for you, and their dedication. Some of our clients have said they’re amazed that their RP is one of the most devoted employees they’ve ever had.

How good are your people? I need someone really good.

If you’re in business for yourself or you have a small company…with all due respect, our RPs can probably do the tasks better than you can do them yourself. Certainly, after they shadow you for a week or two, they’ll be doing things better than you ever did. They’ll be making improvements to your processes and systems. They’ll come up with creative and innovative ideas. That’s because they’re experts at certain aspects of your business. They can’t do everything you can do. There are some things that can never be done by an RP. There are some things that only you yourself can do. But for most industries that’s typically a very small percentage of your overall work. Usually you can outsource about 80% of what you do. And by outsourcing, you’ll have time to really concentrate on the 20% that’s really key to growing your business and key to your success.

Do you train your RPs?

Yes. Each RP receives training from a curriculum that is custom designed to your particular industry or job. Typically, RPs undergo an extensive training program that is anywhere from two weeks to two months (depending on how many years of experience they already have), before being deployed to clients. Our training staff bring decades of skill acquisition and corporate facilitation experience to the table for every client.

Do RPs speak fluent English?

Yes, we require that our professionals demonstrate fluency in English (spoken and written). You’ll hardly hear an accent. They’re totally understandable. Not like calling for computer technical support in India where you can’t understand what the person is saying. Grammatically correct (verbally and written). Most people will never know your RP is not sitting in your office or at your corporate headquarters. All of RPs have college educations. Have been learning English since childhood, a good portion of their classes in school are taught only in English. Some of our RPs worked during college as English teachers or have taught English to other Asian citizens during their adult careers.

Where are your RPs located?

We are a global company. Yet, most of our RPs are from The Philippines; and none of them are from India. Over the years, we have had RPs from places all around the world (like Guatamala, Mauritius, Russia and Ghana). We scour the entire globe, to find the most talented people in each industry or each job, who happened to be living in places where the cost of living is a fraction of the United States. This is how we can provide people equivalent to your best employees, for less than minimum wage in most places in the United States.

Why are so many of the RPs from the Philippines?

The Philippines is the fourth largest English speaking country in the world. They have overtaken India for outsourcing, because they are easily understood when talking to Americans, because they are known for the values of honesty, integrity, and pride … all woven through the fabric of their society and their personalities and their souls. In the Philippines, street signs and billboards are in English. Filipinos watch American movies and TV. Culturally, they’re Westernized. Typical “outsourcing communication problems” don’t exist with Filipinos.

I need someone really good, like a superstar.

RPs are paid more than their friends. Technology allows us to capitalize on the new global economy.  Where differences in cost of living between countries and continents haven’t yet equalized or leveled out yet. You have someone just as capable and competent and experienced and skilled but they earn far less money working for a company in their home country. It’s good for the RP, good for you (as the employer), and good for RP (because we get to help employees and employers, and make a few dollars along the way). Often friends and family are clamoring to get a job with RemoteProfessionals.com. To them it’s a privilege. We even offer health insurance, retirement savings, and stipends for private education for their children. These things are almost unheard of, except for with the best of the employers. Therefore, we attract the best talent.

Do you have a guarantee policy?

Yes. If you aren’t happy for ANY reason within your first month, we’ll give you a full refund. Period.

Do you offer a free trial?

Basically, if you aren’t happy for ANY reason within your first month, we’ll give you a full refund. Period. If you’re not feeling ready to take the plunge or get started today, at least call us. Let us help you. Let’s figure out what’s holding you back. We’re here to help. If we can’t help you, at least you’ll know what you have to do, to get ready.

Can’t I hire someone on my own, for less money?

Yes. That’s true for all of your employees (or vendors or your accountant or lawyer), whether they’re working remotely or onsite. You can always find someone willing to work for less money.  But, you get what you pay for.  Using RPs already gives you a huge cost savings over onsite employees.  The cost of RPs is already so low, it doesn’t make sense to try to find an RP who is willing to work for even less money.  Instead, you realize huge cost savings with an RP, and you get someone who is top-notch (not someone who is willing to accept the absolute cheapest pay).

I thought I could hire a “virtual assistant” for $5 per hour.

You can definitely find people on your own who you can pay $5 per hour. But, they won’t be RPs. They won’t be nearly as good, and every one of our clients always says they want a really good employee. We’ve never had someone call us and ask for someone who is “mediocre”, who makes a lot of mistakes and who isn’t reliable/dependable. Besides our cost for an RP is less than the minimum wage you pay someone to flip burgers or pack your groceries. Saving a few dollars per hour and setting yourself up for failure and repeated disappointments isn’t worth it. The cost of frustrated and annoyed clients and customers is way more than you saving a few dollars by hiring a mediocre employee (instead of an RP).

I can’t afford $10,000 or $20,000 a year.

Many people struggle with making a big financial commitment, and thinking about the cost on an annual basis can be scary (especially if this is your first assistant or first employee). Don’t do that to yourself. Instead, take it a week at a time. [Try out one of our RPs for two weeks. Would you risk $800 for something that can (will) change your life? And if you don’t feel like you got value and that things are on track to greatness, we won’t even charge you. That’s how confident we are.] You don’t have to continue paying an RP for a whole year, if you’re not getting the value you want or need, then we can curtail the relationship, and we can reassign your RP to another client. No worries. It’s supposed to be stress-free. We want you to try one of our RPs. We know you’ll love them. Since we’ve started this company, we’ve never had an employer discontinuing using one of our RPs. But, if we have to, that’s okay. Don’t think of it as $10,000 or $20,000 a year. Think of it as $400 a week, for a full time, professional, dedicated employee who is at the top of their game. Again, that’s less than minimum wage for an employee in the United States packing your groceries.

What about taxes?

We handle all the complicated issues of taxes and IRS reporting, according to the terms of the Tax Treaties and Totalization Agreements between the United States and other countries. For example, if you’re bored (or really curious) and have about 13 hours of free time (and a legal and accounting background), you can read The Income Tax Convention with the Republic of the Philippines, signed by President Ford in 1976 and made effective in 1982. It’s 31 pages of mind-numbing legalese. All you really need to know, is that we handle everything for you. (You might have to pay sales tax, depending on the laws in your state.)

Can I deduct the cost for an RP as a regular business expense on my tax return?

Yes. You deduct the money you pay us, just like you do any other business expenses. And, we make sure we handle everything correctly and properly with the IRS. All of our RPs file the appropriate forms with us for IRS reporting purposes, to properly declare their income and pay taxes to their local countries.

How does an RP save me money?

Hiring an in-house personal assistant or other professional specialist would require you to provide office space,equipment, and pay all government-mandated benefits, taxes, and bonuses. With an RP, you can accomplish what you need to do without having to pay for the exorbitant costs that come with hiring an extra employee. You are paying a skilled Professional a fair, competitive wage for their geographical location. They are independent contractors and, as such, are responsible for filing all of their country’s mandated tax forms, etc.

What about holidays and sick days and vacation time?

You pay only for the hours the employee works, no sick days, no holidays, no vacation days. If you don’t want your employee to work on holidays, then you don’t have to pay them.

What are the payment options?

We’re flexible. You can pay us in pennies, if you want. We could even accept payment in chickens and goats. But since most of our clients don’t have any chickens or goats, they usually pay us via electronic bank transfer. We can help you set that up, if that’s not something you do frequently. It’s actually quite easy and convenient and efficient. And it doesn’t cost anything extra. It’s even cheaper than buying a postage stamp. Many of our smaller clients like receiving an email with an invoice attached along with a payment request via pop money. The most important thing to us is to receive payment on time. We pay our Remote Professionals once a week and we invoice our clients at the same time.

What if I don’t need someone full time?

Call us. We’ll figure out a way to make it work.

Isn’t it better if the employee worked in an office somewhere?

It is not uncommon for employees in rural and less developed countries around the world to commute up to two hours each way to get to a larger city with office buildings. Still, you have highly talented and intelligent people who want to live in the countryside with their family and less pollution and crime, for a better quality of life. Working from home allows them to spend that commuting time either working more hours for you or with their family. It’s not very different from America where so many people would love to be able to work from home, and where people want to move away from the big cities and enjoy the beautiful countryside, and not waste time just getting to work.

How do I know if I need a Personal Assistant?

Here are a couple questions that will help you decide whether or not you may need of a personal assistant: Are you working long hours? Are you feeling overwhelmed? Do you enjoy doing all aspects of your job? Would you like to have more freedom to do the things you enjoy? If you answered yes to these questions, then schedule a free consultation to learn more about how an RP can help you.

Can someone help with me my personal life also?

Well, if you’re asking if we can help you find a date, that might be a stretch. But, our RPs can certainly help with things like doctors appointments, getting new tires for your car, ordering dog food, planning parties, sending cards, dinner reservations, and anything else you can think of. Since all of our RPs are college graduates, they could even tutor your children and help them with their homework (for far less than you’d pay locally). Our RPs are talented individuals willing to take on any task.

I don’t know where to start! Will you help?

Of course! We can provide guidance in every aspect of your search. You can get started by simply filling out the form below and our staff will provide their full support. We won’t fill your mailbox with spam or fill your phone with messages. The first call or message will be a simple request to set an appointment to discuss your current business model so we can begin to determine the type of services you need.

How can I tell what they are doing? How do I know they are working?

Our timekeeping platform can be programmed to take screenshots at various intervals, all the way up to one every three minutes! You can view an entire day in just minutes with rapid playback (like a movie) or view single screenshots if you prefer. Naturally, our Quality Team will also be conducting random audits of their activities and performance. We can measure how long they spent in each software application, what websites they visited and for how long.

How quickly can we get started?

Today. We can have someone start working for you literally today. Usually, it takes a few days. But, if you’re ready, we’re ready. If you’re overwhelmed and inundated with work, we can give you immediate relief. We’re constantly and continuously hiring and training new people to keep up with crazy demand and growth, so we almost always have at least a few people finishing up training and onboarding.

Will their email address be the same as my company name?

Yes. You can opt to have all emails look/feel like they are coming from your company – i.e. va@mydomain.com.

How will I communicate with my RP?

Whatever works best for you. You can call or text your RP, just like anyone else you know. Many of our clients use Skype as well.

How will I communicate with my RP, if they’re not physically here in my office?

Many different methods, like Skype, Facetime, instant messaging but many of our clients simply call their RP like they call anyone else, on their cell phone. All RPs have local phone service where they can make and receive phone calls just like any other employee in your office. They have local area codes. You can even program your RP on speed dial, so it’s as quick as buzzing a secretary on the intercom or calling a coworker who works down the hall to come to your office to talk about something. As matter of fact, you’ll have an easier time getting a hold of and communicating with your RP than you do other employees are your organization. Your RP is literally sitting at their computer all day long, waiting for you to call.

Will the RP work when I’m working, or are they only available while I’m sleeping?

All of our RPs work when you work. Typically, they work from 9 to 5, on New York time. But, they can work whenever you need them. There are indeed many virtual assistants out there who work during their daytime (and your nighttime). You email them projects and tasks and assignments, and the work is done and ready and in your email box the next morning, when you wake up. This is why many people fail when they try to start working with a VA. It’s a terrible setup and relationship. You want your RP to be available when you’re working. You want to be able to talk to your RP as quickly as if you were turning your head to talk to the person sitting in the desk next to you or calling down the hall for your secretary to come in your office. It’s even more convenient than buzzing your HR Assistant on the intercom or calling your Payroll or Benefits Administrator to come down the hall for a simple question, or you walking down the hall. Your RP is always on standby. In less than 3 seconds, you can be face to face with your RP (like Facetime or Skype). Or just an audio connection (like a phone call). With an RP you are in “constant communication”, like they’re sitting in your office, right next to you. Many clients bring their RPs to meetings with them (using their cell phone connection), so the RP can take notes or minutes, be in the loop, look things up, access information needed for the meeting. At the end of the meeting, you don’t even have to tell your RP what to do, because they will have heard everything during the meeting, and they will immediately get started on the work, and give you a report at the end of the day….

Will it be a problem for the RP to work when they’re on a different time zone?

No. All of our RPs have been working the night-shift (or graveyard shift) for years. Most of their friends and family also work the night-shift also. A huge portion of the Filipino population works the night-shift, servicing the American and Canadian economies and industries. It’s been that way for years.

How do I keep in contact with my RP?

We communicate via phone, email, Skype, Google Voice and instant messenger. We will go with whichever channel(s) you prefer to use.